Recent events such as the 2019-20 bushfires and the COVID-19 pandemic have highlighted the sector’s reliance on critical employees to support emergency management operations and ability to surge workforce resources as needed in the event of a prolonged disruption or emergency incident.

Examples of past reviews examining human resource capabilities and capacity to support emergency management operations include, Managing Emergency Services Volunteers and Review of incident management teams: accreditation and rostering.

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Publish year Assurance activity Summary Organisation
2022 Business Continuity during COVID-19 (External link) An examination of all eight Victorian Government departments - plus IT provider Cenitex - on their preparation for a major disruption prior to the COVID-19 pandemic, and if plans were effectively implemented to maintain prioritised services during the pandemic. Victorian Auditor-General's Office
2022 Final Report of the Independent Review into Workplace Equality in Ambulance Victoria (External link) Volume II of the Final Report examines the experience of workers across the employment life-cycle and proposes strategies designed to embed equality into the culture, systems, policies and practices of the organisation so that Ambulance Victoria can become a safer, more equal, fair and inclusive workplace for all. The report makes 19 recommendations to address systemic barriers, fill gaps in policies and procedures, and improve individual and organisational capability to deliver, measure and monitor workplace safety and equality outcomes. Victorian Human Rights and Equal Opportunity Commission
2021 Volume 1: Final Report of the Independent Review into Workplace Equality in Ambulance Victoria (External link) A report detailing widespread reports of incivility, disrespect, discrimination, sexual harassment, bullying and victimisation within Ambulance Victoria. Its 24 recommendations include actions focused on improving safety and harm prevention, developing a victim-centred and fair reporting and complaints system, engaging the workforce in developing and committing to new organisational values, and strengthening the organisational structures required to implement reform. Victorian Human Rights and Equal Opportunity Commission
2020 The 3Vs Final Report: Uncovering the hidden value (External link) A report providing perspective on the value created by volunteers. The report estimates the economic value of Victoria’s emergency management volunteers at between $1.9 and $2.5 billion annually and analyses how non-economic impacts of the 3Vs, volunteers (the people), volunteering (the activities) and volunteerism (the culture), can be identified and measured Emergency Management Victoria
2019 The people behind 000: mental health of our first responders (External link) An inquiry into the role of Australian, state and territory governments in addressing the high rates of mental health conditions experienced by first responders, emergency service workers and volunteers, the report makes 14 recommendations that seek to address the rates of conditions experienced. Parliament of Australia
2017 2017 Sector Report - Emergency Management Volunteer Welfare and Efficiency Survey (External link) A report based on the second survey conducted in 2017 to understand emergency management volunteer perceptions of volunteer welfare and about the efficiency of emergency management service delivery. The report identified that emergency management volunteers would like to see increased access to and flexibility of training, and greater and more meaningful engagement in corporate decisions that impact them. Emergency Management Victoria
2017 Review of incident management teams: accreditation and rostering (External link) A review of the effectiveness of accreditation processes and approaches to rostering personnel into Level 3 Incident Management Teams. The review makes a number of observations and two recommendations, focusing on AIIMS Level 3 incident management for Class 1 emergencies. Inspector-General for Emergency Management
2017 The 3Vs interim Report: Uncovering the hidden value (External link) An identification of different types of value provided by emergency management volunteers, including supporting measures and data, for effective policies, practices and decision-making. The report details potential approaches and methods to develop a more robust view of the value of volunteers, volunteering and volunteerism. Emergency Management Victoria
2016 2016 Sector Report - Emergency Management Volunteer Welfare and Efficiency Survey (External link) A report based on a survey conducted to understand emergency management volunteer perceptions of volunteer welfare and about the efficiency of emergency management service delivery, it found that organisational support and accessible training and leadership opportunities for volunteers can be improved. Emergency Management Victoria
2015 The Evaluation Report: Municipal Emergency Resourcing Program (External link) A evaluation of the MERP, this report made four recommendations, two of which related to continued funding and better allocation of funding among councils. The other two recommendations sought to ensure the MERP had clearly defined objectives and intended outcomes and for LGV to continue improving its communication with councils. Local Government Victoria