For life-threatening emergencies call Triple Zero (000)
IGEM welcomes enquiries related to our role and activities, and feedback on this website.
We cannot resolve individual issues, or provide personal advice and support. Complaints about services provided by government organisations or emergency management agencies should be directed to the public sector body or agency you are complaining about .
We promote an environment that encourages dignity and respect.
This means that verbal, aggressive or violent abuse and behaviour towards IGEM staff or any member of the community within our workplace or at our events will not be tolerated under any circumstances.
Our office is located in naarm (Melbourne) on the lands of the Wurundjeri people of the Kulin Nation.
GPO Box 4356
Melbourne VIC 3001
121 Exhibition Street
Melbourne VIC 3000
Connect with us
In an emergency
Triple Zero (000)
- Triple Zero (000) should be called when police, fire or ambulance attendance is needed in a life-threatening or time critical situation.
- Be prepared to describe your location as accurately as possible. Your mobile phone only shows call-takers your billing address, not your current GPS location.
- If you see smoke, check the planned burns map before calling Triple Zero (000).
VicEmergency (emergency.vic.gov.au ) is a centralised website to find emergency information and warnings for Victoria. You can also access preparedness and recovery information related to emergencies.
The website has a real-time Google Map display with incidents across the state including floods, storms, fires, earthquakes, tsunami, beach closures, shark sightings and more.
You can get information by tuning in to ABC local radio, or other emergency broadcasters including radio or SKY News, by downloading the VicEmergency app , phoning the VicEmergency Hotline on 1800 226 226 or following VicEmergency on Facebook or X (formerly Twitter ).
Remember, always access more than one source for emergency information and warnings.
Flood, storm, tsunami and earthquake emergency
Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency.
National Relay Service
If you are deaf, hard of hearing or have a speech impairment, contact emergency numbers using the National Relay Service :
- TTY users phone 106 then ask for either Triple Zero (000) or 132 500
- Speak and Listen users phone 1800 555 727 then ask for either Triple Zero (000) or 132 500
- Internet relay users connect to the NRS then ask for either Triple Zero (000) or 132 500
Wildlife emergency in Victoria
You can do a lot to help injured, orphaned or sick wildlife.
You can call Wildlife Victoria's emergency response line on (03) 8400 7300 24 hours a day, 7 days a week
Or report a wildlife emergency online . This service is monitored 7 days a week from 6.30 am to 8.30 pm, during which time one of Wildlife Victoria team will call you back (typically within an hour)
There's also instructional fact sheets to help you with most common wildlife situations.
Deaf Emergency Information
The Deaf Emergency Information resource brings important information together in one place, in Auslan and in written English.
If you are deaf, deafblind or hard of hearing the website deafemergencyinfo.com.au will help you to:
• understand the different natural hazards experienced by Victorians every year
• learn from the experiences of other people in the community
• understand how to watch and act so you can take responsibility for your own safety
• learn how to prepare, respond and recover from natural hazard events in your area
• understand how emergency services work together.