For emergencies call Triple Zero (000)

Contact us





Postal address 

GPO Box 4356
Melbourne VIC 3001

Street address 

Level 29
121 Exhibition Street
Melbourne VIC 3000

Connect with us


Media enquiries

For Inspector-General for Emergency Management media enquiries and media releases, call 03 8684 7938 or email (External link)

To access ministerial media releases, visit the Premier of Victoria (External link) website.

In an emergency 


Triple Zero (000)

  • Triple Zero (000) should be called when police, fire or ambulance attendance is needed in a life-threatening or time critical situation.
  • Be prepared to describe your location as accurately as possible. Your mobile phone only shows call-takers your billing address, not your current GPS location.
  • If you see smoke, check the planned burns map (External link) before calling Triple Zero (000). 


VicEmergency ( (External link)) is a centralised website to find emergency information and warnings for Victoria. You can also access preparedness and recovery information related to emergencies.

The website has a real-time Google Map display with incidents across the state including floods, storms, fires, earthquakes, tsunami, beach closures, shark sightings and more.

You can get information by tuning in to ABC local radio, or other emergency broadcasters (External link) including radio or SKY News, by downloading the VicEmergency app (External link), phoning the VicEmergency Hotline on 1800 226 226 or following VicEmergency on Facebook (External link) or Twitter (External link).

Remember, always access more than one source for emergency information and warnings.


Flood, storm, tsunami and earthquake emergency

Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency.


National Relay Service

If you are deaf, hard of hearing or have a speech impairment, contact emergency numbers using the National Relay Service (External link):

  • TTY users phone 106 then ask for either Triple Zero (000) or 132 500
  • Speak and Listen users phone 1800 555 727 then ask for either Triple Zero (000) or 132 500
  • Internet relay users connect to the NRS (External link) then ask for either Triple Zero (000) or 132 500



Deaf Emergency Information

A website for deaf, deafblind and hard of hearing people (External link), in Auslan and in written English to help with:

  • understanding how to watch and act so you can take responsibility for your own safety
  • learning how to prepare, respond and recover from natural hazard events in your area
  • understanding how emergency services work together