The Inspector-General for Emergency Management recommends that Emergency Management Victoria – in partnership with agencies engaged in state, regional and incident control centres:
a) review and update shift roster and handover processes to ensure they are procedurally consistent and support the achievement of objectives at all stages of a protracted event
b) provide training and guidance to ensure shift roster and handover processes are consistently applied in state, regional and incident control centres.
The Victorian Government is committed to improving handover processes, particularly across different shifts and personnel changes, to facilitate more effective and consistent handover and incident management practices.
IGEM notes that EMV is addressing improvements to handover processes through Actions 13.1 and 13.2.