The Inspector-General for Emergency Management recommends that Emergency Management Victoria – in partnership with agencies engaged in state, regional and incident control centres:
a) review and update shift roster and handover processes to ensure they are procedurally consistent and support the achievement of objectives at all stages of a protracted event
b) provide training and guidance to ensure shift roster and handover processes are consistently applied in state, regional and incident control centres.
EMV will consider compliance auditing across a range of critical incident management practices, such as measuring progress towards achieving incident objectives and completing handovers, as part of the development of a sector-wide outcomes framework in response to the sector-wide outcomes recommendation in the Review report.
The progress summary for 10YOR Action 1.3 provides information on the development of the Victorian Emergency Management Sector Outcomes Framework, being led by EMV under the Emergency Management Reform Program.
The framework includes outcomes and proposed outcome indicators for the emergency management sector, as well as for individuals, communities and businesses.
To support the move towards outcomes-based reporting, an Emergency Management Sector Outcomes Measurement Strategy to measure the collective impact of Victoria’s sector is being developed under EMV’s leadership.
On 30 June 2022 SCRC approved the scope and proposed approach to the strategy’s development, dependent on funding and resourcing availability. Under the approach, the strategy will include a preliminary suite of outcome measures to enable baseline reporting, scheduled to commence in July 2023.
IGEM understands that outcome measures relating to critical incident management practices may be developed for inclusion and will revisit this action in its next progress report to provide an update on the strategy’s development.
As noted in the progress summary for FSIP1 Action 13.1, EMV continue to coordinate RTM&E deployments that consider incident management practices and identify potential improvements.