Services and supports are available from Bushfire Recovery Victoria (BRV) the permanent Victorian Government agency working directly with communities to listen, help and deliver what they need after the 2019-20 Victorian Bushfires.

You can read about BRV and its resources from (External link) or call 1800 560 760.

Alternatively, Your wellbeing - a guide to resources aims to give you an overview of just some of the available services you may find helpful with your recent bushfire experiences.



If you feel you would like to talk to someone please find below a list of useful resources for you to contact

Telephone helplines

Victorian Bushfires Case Support Program – call 1800 560 760 access services such as information and advice, mental health support or financial counselling. They will also help with practical things like filling out paperwork, accessing grants and financial claims, and navigating services.
– call 13 43 57
24-hour telephone service that offers confidential support and advice to help you deal with stress and personal challenges.
Beyondblue information line
– call 1300 224 636
offers expert information on depression, how to recognise the signs of depression, how to get help, how to help someone else and how to stay well.
Safe Steps Family Violence Response Centre – call 1300 606 024 or 1800 015 188 confidential support and information for women and children living with family violence or to anyone who knows a person living with family violence.
– call 1300 789 978
for support, information and referral service, helping men deal with their relationship problems.
Nurse-on-Call –
​​​call 1300 60 60 24
for a 24-hour telephone service that allows people to discuss any health-related issue with a registered nurse for the cost of a local call.
Kids Help Line – call 1800 551 800 for a 24-hour telephone service that provides phone and online counselling service for young people aged 5-25.

Family Violence Support Services

Triple Zero
– call 000
if you or someone you know is in immediate danger.
Safe steps
– call 1800 015 188
(24 hours a day, seven days a week) – for women and children who are victims of family violence
1800 Respect
– call 1800 737 732
(24 hours a day, seven days a week) – for people experiencing or at risk of experiencing sexual assault, domestic or family violence
Men’s Referral Service
– call 1300 766 491
(8am to 9pm Monday to Friday; 9am to 5pm Saturday and Sunday) – for men using controlling behaviour
Sexual Assault Crisis Line
– call 1800 806 292
(24 hours a day, seven days a week) – for victims of sexual assault
Child Protection
– call 13 12 78
(5pm to 9am Monday to Friday, 24 hours on weekends and public holidays) – for children and young people whose safety is at risk